PARTS & SERVICE

Ask the Expert

  • Ask the Expert

  • Have a question? Feel free to call us, or simply fill out the info below and we will be happy to respond.
  • Dennis Schneider
  • Owner & Sales | Fond du Lac - Since 1975
  • Ask the experts.
  • Featured Questions

Appliances - Brands We Carry

  • answer provided by...

    Ron S.

    Sales

    Since 2008

  • Picture of Ron S.
  • Are some brands more popular than others?

    Answer provided by Ron - Sales

    Brand selection is really a personal preference. Some customers like to have all products of the same brand in their home. Others shop strictly for the features they want their products to have and choose the manufacturers that have those features on their products.

Appliances - Design Center

  • answer provided by...

    Karen W.

    Sales

    Since 1988

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  • What color appliances do most customers choose for their homes?

    Answer provided by Karen - Sales

    All colors are very popular with consumers these days. Laundry rooms have truly evolved with the colors that are available with washers and dryers. From black to red, green and grey, many color options are out there for laundry rooms. Kitchen appliance colors remain a decision of mainly white, black, bisque, stainless steel and custom made panels. Which one of these is right for you? Take into consideration your counter tops, cabinets and flooring when deciding on the appliance color that will best fit the room.
  • answer provided by...

    Scott L.

    Sales

    Since 1988

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  • What is the difference from a free standing range to a built in cooktop?

    Answer provided by Scott - Sales

    A free standing range will be set in place where the range opening is. A built in cooktop is fitted specifically for your countertop. The countertop will have an opening cut in it that fits the cooktop. A seperate wall oven is often worked into the kitchen layout when a cooktop is being used.

Custom Installation - Home Theatre

  • answer provided by...

    Tom S.

    President & Owner

    Since 1978

  • Picture of Tom S.
  • What is HDTV?

    Answer provided by Tom - President & Owner

    HDTV offers home television images with the detail and clarity of motion pictures. Digital HDTV signals are free of the interference, which means no "ghosting" or "snowy" pictures. HDTV gives you a sharp, clear picture every time.
  • answer provided by...

    John M.

    Sales

    Since 2006

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  • Can I watch regular TV shows through my home theater projector?

    Answer provided by John - Sales

    Yes! Home theater projectors are now made to play whatever is currently running through your cable/satellite receiver. One of our sales team members can explain this more in depth for you!

Custom Installation - Structured Wiring

  • answer provided by...

    Josh S.

    Owner & Sales Manager

    Since 1992

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  • When do you start thinking about custom installation?

    Answer provided by Josh - Owner & Sales Manager

    Silica’s expert installers can retrofit many existing homes, however it is much simpler to begin at the early stages of building (prior to drywall installation).

Custom Installation - Whole House Audio

  • answer provided by...

    Josh S.

    Owner & Sales Manager

    Since 1992

  • Picture of Josh S.
  • Is there a limit to how many rooms can have whole house audio?

    Answer provided by Josh - Owner & Sales Manager

    Whole house audio can be installed in as many rooms as you'd like!

Electronics - Home Theatre

  • answer provided by...

    Scott L.

    Sales

    Since 1988

  • Picture of Scott L.
  • What if we do not have a large area to use for a home theater? Can Silica create a theater room out of a average size room?

    Answer provided by Scott - Sales

    Gladly! Silica wants to create the home theater that is right for you! Projectors vary in size, thus allowing Silica to custom fit almost any room to a theater room!
  • answer provided by...

    Billy B.

    Sales Floor Manager

    Since 2005

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  • Can we watch sporting events on our home theater system?

    Answer provided by Billy - Sales Floor Manager

    Absolutely! A home theater allows you to bring the sporting event to your house! Anything being broadcast over your cable/satelitte receiver will be able to be viewed thru your projector!

Parts & Service - Parts

  • answer provided by...

    Dennis S.

    Owner & Sales

    Since 1975

  • Picture of Dennis S.
  • Is it important to clean the condenser coils under my refrigerator?

    Answer provided by Dennis - Owner & Sales

    Yes! Keeping these coils free of dust and pet hair allow the refrigerator to use less energy when running and also extends the life of the unit. To clean, remove the toe guard. Then carefully vacuum in between the coils with the extension from your vacuum hose. If you have questions, call us!
  • answer provided by...

    John M.

    Sales

    Since 2006

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  • Do I need to remove the oven racks from my range when I run the self clean feature on it?

    Answer provided by John - Sales

    Yes, we do recommend removing them as the oven reaches temps up to 900 degrees when the self clean feature is used. If you do not remove them, the finish on the racks will be ruined.

Parts & Service - Service

  • answer provided by...

    Joe S.

    Owner & Sales

    Since 1970

  • Picture of Joe S.
  • Why is it necessary to clean the venting from my dryer to outside?

    Answer provided by Joe - Owner & Sales

    This venting can collect lint as it is passing thru. If you do not keep this venting clean, the lint can pose a fire threat. It also can provide a habitat for birds and small rodents! Thus, keeping it clean is very important!
  • answer provided by...

    Dennis S.

    Owner & Sales

    Since 1975

  • Picture of Dennis S.
  • How do I keep my clothes washer clean?

    Answer provided by Dennis - Owner & Sales

    Keeping the water lines clean in a clothes washer is very important. You can run a hot cycle with a cup of vinegar to flush the lines. Also, Silica carries a product called Afresh that is designed specifically to remove build up from your washer.
  • answer provided by...

    Joe S.

    Owner & Sales

    Since 1970

  • Picture of Joe S.
  • Is it ok to use fabric softner?

    Answer provided by Joe - Owner & Sales

    Silica does not recommend using liquid fabric softener because its main ingredient is animal fat. This fat can build up in your washer (and your clothes) and can create problems. An all natural alternative to liquid softener is vinegar. A 1/4 to 1/2 cup of vinegar can be added to the fabric softner dispenser in your wash machine. Then run the machine as usual with the softener feature enabled. The vinegar will act like fabric softener and there will not be any odor from the vinegar upon drying of your laundry!

Promotions & Sales - Financing

  • answer provided by...

    Tom S.

    Store Manager & Salesperson

    Since 1978

  • Picture of Tom S.
  • What determines what finance offer will be available when I shop?

    Answer provided by Tom - Store Manager & Salesperson

    Silica does not set up the guidelines for the finance promotions. Our finance partner, Wells Fargo is in charge of that. We inform you of what finance programs are currently available online, through our print and radio advertising or when you are shopping in the store!

Promotions & Sales - Rebates

  • answer provided by...

    Tom S.

    Store Manager & Salesperson

    Since 1978

  • Picture of Tom S.
  • How do I know what rebates are running before I shop?

    Answer provided by Tom - Store Manager & Salesperson

    If you check out the rebate link on our website, we have posted all the current rebate forms available!
  • answer provided by...

    Joe S.

    Owner & Sales

    Since 1970

  • Picture of Joe S.
  • How do I know what products qualify for rebates?

    Answer provided by Joe - Owner & Sales

    Silica has rebate tags listed on all products that have current rebates available! If you have questions on a rebate, a sales team member will be happy to answer them for you.